How long will my order take?
Depending on the size and length of your order, we aim to have all projects delivered within 5 working days of the order being placed. You’ll receive regular email notifications along the way to keep you posted on when work has been started and completed on each section of your order.
How can I be sure that experts are writing my copy?
Our team are hand-picked and sit a full grammatical and marketing exam prior to being welcomed into the Content Labs team. After this point, they’re encouraged to undergo our regular training packages to further improve their skills. The level of care we take with our hiring process ensures that you’re only getting the best.
What if I change my mind after making the order?
After placing your order, we’ll let you know once one of our experts has started work. After this point, we aren’t able to issue refunds or make drastic arrangements to your order. If you’d like a few tweaks and changes to be made, however, that’s not a problem. Just get in touch with your account representative to get it sorted out!
Are there additional costs?
No – unless you amend your order or require additional edits after completion. 2 free edits are included with each project.
What about Refunds?
In the unlikely event that you’re unsatisfied with the quality of work that you’ve received, please get in touch. We’ll be happy to arrange for the work to be redone until it reaches your standards.
Can I change packages or cancel at any time?
Absolutely! All of our packages run on a monthly rolling basis. If mid-way through a month you decide that it isn’t for you, or would like to change packages, simply get in touch with us. We’ll be happy to sort it out for you!